Privacy policy
At [VELMORA], we value your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you place an order, create an account, or contact us, we may collect:
1: Full name
2: Email address
3: Phone number
(a) Shipping and billing address
(b) Payment information (processed securely via third-party providers)
(c) Order history
B. Automatically Collected Information
When you browse our website, we may automatically collect:
1: IP address
2: Browser type
3: Device information
4: Pages viewed
5: Time spent on pages
6: Referral source
This helps us improve website performance and customer experience.
2. How We Use Your Information
We use your information to:
1: Process and fulfill orders
2: Provide customer support
3: Send order confirmations and updates
4: Improve our products and services
5: Prevent fraudulent transactions
6: Send promotional emails (only if you opt in)
7: Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
1: Remember your preferences
2: Improve website functionality
3: Analyze website traffic
4: Provide a smoother shopping experience
You can choose to disable cookies in your browser settings. However, some features of the website may not function properly without cookies.
4. Third-Party Services
We may use trusted third-party service providers for:
1: Payment processing
2: Shipping and logistics
3: Website analytics
4: Email marketing
These providers only receive information necessary to perform their services and are obligated to protect your data.
Please note that third-party services have their own privacy policies. We encourage you to review them.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information.
These include:
1: Secure server hosting
2: SSL encryption
3: Restricted access to sensitive information
While we strive to protect your data, no method of online transmission is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to:
1: Fulfill orders
2: Comply with legal requirements
3: Resolve disputes
4: Enforce our agreements
When no longer required, your data will be securely deleted or anonymized.
7. Customer Rights
Under applicable Indian laws, you have the right to:
1: Request access to your personal data
2: Request correction of inaccurate information
3: Request deletion of your data (subject to legal obligations)
4: Withdraw consent for marketing communications
To exercise these rights, contact us at [hello.velmora.india@gmail.com].
8. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take appropriate steps to delete it.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be effective immediately upon posting on this page. Continued use of our website indicates acceptance of the updated policy.
10. Contact Information
If you have questions about this Privacy Policy or your personal data, please contact:
[VELMORA]
Email: [hello.velmora.india@gmail.com]
Business Address: [Gonda, Uttar Pradesh]
Response Time: Within [1-2 Days]