Refund policy
Return & Refund Policy
Effective Date: [7-10 Days Easy Returns]
At VELMORA, your satisfaction matters to us. If something isn’t right with your order, we’re here to make it right. Please review our return and refund policy below.
1. Easy Return Eligibility
We accept returns if:
1: The item is unused and in original condition
2: The item is returned in original packaging
3: The return request is made within the allowed timeframe
4: Proof of purchase (order number or confirmation email) is provided
We understand that sometimes things don’t work out — and we aim to keep the process simple and stress-free.
2. Return Timeframe
You can request a return within [5 DAYS] of receiving your order.
To initiate a return, email us at:
[hello.velmora.india@gmail.com]
Please include:
1: Order number
2: Product name
3: Reason for return
4: Photos (if item is damaged or incorrect)
Our support team will guide you step-by-step.
3. Refund Process & Timing
Once your returned item is received and inspected:
1: We will notify you about the approval status.
2: If approved, your refund will be processed within [24-48 hours].
3: The amount will be credited to your original payment method.
Please allow additional time for your bank or payment provider to reflect the refund.
If there is any delay, you can always reach out to us — we’re happy to assist.
4. Exchanges
We’re happy to offer exchanges in case of:
1: Damaged products
2: Defective items
3: Incorrect products delivered
Exchange requests must be made within [7 DAYS] of delivery.
If the requested item is unavailable, we will offer:
(a) A replacement of similar value
(b) Store credit
(c) Or a full refund
Your choice.
5. Damaged or Defective Products
If your item arrives damaged or defective:
1: Contact us within [3 DAYS] of delivery
2: Share clear photos and your order number
After verification, we will:
(a) Send a free replacement
OR
(b) Issue a full refund
We may not require the product to be returned in certain cases.
Your convenience matters to us.
6. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened:
1: Personal care products
2: Baby care items
3: Items marked as “Final Sale”
If you’re unsure about a product before purchasing, feel free to contact us — we’re happy to help you choose.
7. Return Shipping Costs
1: If the return is due to damage, defect, or incorrect item — we cover the return shipping cost.
2: For other returns, return shipping charges may apply.
We recommend using a trackable shipping service for returns.
8. Need Help?
We are here to help you.
For any return or refund queries, contact:
VELMORA
Email: [hello.velmora.india@gmail.com]
We aim to respond within [12-24 hours].
Thank you for shopping with Velmorastore.in. Your trust means everything to us. 🤝🏻